When You'll Get Refunds
Understanding when and how you'll receive your refunds is important. Here's everything you need to know about the refund process.
Refund Timeline
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Price Drop Detection
- Our AI monitors prices every 30 minutes
- Instant notification when a valid price drop is found
- Automatic claim processing within 60 seconds
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Processing Time
- Booking.com verification: 1-2 business days
- Bank processing: 5-7 business days
- Total timeline: Usually within 7-10 days
Refund Requirements
For a refund to be processed:
- Price difference must be $15 or more
- Booking must be within cancellation period
- Room type and conditions must match
- Rate must be publicly available
Payment Method
- Refunds go to original payment method
- Same currency as original booking
- Full price difference minus our 5-credit fee
Tracking Your Refunds
- Real-time status updates
- Email notifications
- Dashboard tracking
- Complete refund history
Common Questions
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Multiple Price Drops
- We process each valid price drop
- Each successful claim uses 5 credits
- No limit on number of claims
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Failed Claims
- No credits charged for unsuccessful claims
- Detailed explanation provided
- Continue monitoring for new opportunities
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Cancellation Impact
- Refunds don't affect your booking
- Original reservation remains unchanged
- All amenities and benefits maintained